61 pages 2 hours read

Gene Kim, Kevin Behr, George Spafford

The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

Fiction | Novel | Adult | Published in 2013

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Part 2

Chapter Summaries & Analyses

Part 2, Chapter 17 Summary: “Monday, September 22”

Content Warning: This section of the guide includes discussion of bullying, child abuse, suicidal ideation, mental illness, and gender and transgender discrimination.

Now that he has quit, Palmer is enjoying time with his family, though Paige is worried about their future. While spending time with his son, Grant, Palmer misses multiple calls from McKee and Davis. He answers the last call from McKee, and she and Davis criticize him for quitting. They reveal that the situation at Parts Unlimited has deteriorated, noting that the inventory management system is down. Though Palmer encourages them, they blame him for abandoning their efforts.

At home, Palmer misses several calls from Masters. Paige tells him that Masters called her, claiming to have recognized his mistake, and she urges him to take his job back if he can. On the phone, Masters apologizes, adding that Reid revealed some critical truths about the business. Masters admits he failed to be a hands-on leader with IT. He regrets trusting Moulton and trying to run IT himself, and he asks Palmer to return for 90 days, after which he can leave with severance pay if he chooses. Palmer points out that Masters wooed him to take the VP position, then ignored his advice and insights, but he agrees to return.